Política de reembolso

At Momos Tula, we are committed to providing our customers with fashionable and high-quality products. We understand that sometimes a purchase may not meet your expectations, so we've created a transparent and fair Return, Refund, and Exchange Policy to ensure your satisfaction.


1. Eligibility for Returns, Refunds, and Exchanges

  • To be eligible for a return, refund, or exchange, the item must be unworn, unwashed, and in its original condition with all tags attached.
  • Returns, refunds, and exchanges are accepted within 30 days from the date of purchase.
  • Personalized or customized items are not eligible for returns or exchanges unless they are defective or damaged upon receipt.
  • Items bought on sale are non-refundable and also not eligible for exchange.

2. Process for Returns, Refunds, and Exchanges

  • To initiate a return, refund, or exchange, please contact our customer service team via email at info@momostula.com or on our website.
  • Provide your order number and details of the item(s) you wish to return, refund, or exchange.
  • Our customer service team will provide you with a return authorization number (RA#) and instructions for returning the item(s).

3. Return Shipping and Handling

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, incorrect item received, or damaged product.
  • We recommend using a trackable shipping method to ensure safe and timely delivery of the returned item(s).
  • Once the returned item(s) are received and inspected, we will process your refund or exchange.

4. Inspection and Approval

  • All returned items will be inspected to ensure they meet the eligibility criteria stated in Section 1.
  • If the return is approved, we will issue a refund to the original method of payment or process an exchange for the desired item(s).

5. Refund Processing Time

  • Refunds are typically processed within 5-7 business days after the returned item(s) have been received and inspected.
  • Please allow additional time for the refund to reflect in your account, depending on your bank or payment method.

6. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
  • Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund or offer an alternative solution.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

8. Non-Refundable Fees

  • Please note that original shipping fees, gift wrapping charges, and certain taxes associated with the purchase may be non-refundable.


9. Customer Satisfaction

  • Your satisfaction is our priority. If you have any questions or concerns about our Return, Refund, and Exchange Policy, please don't hesitate to contact us. We are here to assist you.

10. Policy Updates

  • Momos Tula reserves the right to amend or update this policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase from Momos Tula, you agree to abide by the terms and conditions outlined in this Return, Refund, and Exchange Policy.


If you need further assistance or have any inquiries, please reach out to our customer service team at info@momostula.com or ‪+44 7827 514329‬.
Thank you for choosing Momos Tula. We appreciate your support!